PROFESSIONAL
MY KNOWLEDGE AND SKILLS
DEMO REEL
Skill Proficiency Levels
Instructional Design
95%
Articulate 360
95%
Adobe Captivate
85%
Synthesia AI
90%
Learning Management Systems (LMS)
90%
Adobe Creative Cloud
90%
Learning Analytics
80%
eLearning & Blended Solutions
90%
Cross-Functional Collaboration
95%
Data-Driven Decision-Making
75%
​Scale:
0–40% = Novice | 41–70% = Intermediate | 71–90% = Advanced | 91–100% = Expert​
Percentages represent my self-assessed proficiency, informed by:
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Years of hands-on project experience
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Complexity of projects delivered
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Ability to mentor, teach, or lead in the area
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Peer/manager feedback and certifications where applicable
PORTFOLIO
MY LATEST WORK. SEE MORE >
EXPERIENCE
2023 - Present
US Foods
Instructional Designer
Partner with business leaders, trainers, subject matter experts, and cross-functional stakeholders to identify performance needs and develop scalable learning solutions that support sales leadership development initiatives. Design and develop blended learning experiences, including eLearning, facilitator-led materials, simulations, videos, job aids, and performance support resources that align learning objectives with organizational goals. Serve as the lead instructional designer on complex learning projects, guiding stakeholders through analysis, design, development, implementation, and evaluation while leveraging learning analytics and performance data to continuously improve effectiveness. Drive adoption of emerging learning technologies, including AI-powered content development tools, to enhance learner engagement, increase efficiency, and support measurable business outcomes.
2022 - 2023
Westgate Resorts
Training Developer II
Led the end-to-end design and development of enterprise learning solutions that improved employee performance and accelerated time-to-proficiency across multiple business functions. Conducted needs assessments with stakeholders and subject matter experts to identify performance gaps and recommend targeted learning interventions aligned with organizational priorities. Developed instructor-led, digital, and performance support resources while implementing evaluation strategies to measure learning effectiveness and learner satisfaction. Established quality review processes and stakeholder feedback cycles that improved content accuracy, streamlined development workflows, and supported continuous improvement efforts.
2021 - 2022
Citi
Senior Instructional Designer
Designed and developed enterprise learning solutions supporting compliance, regulatory, onboarding, and business performance initiatives for global audiences. Partnered with business leaders and cross-functional stakeholders to ensure learning programs aligned with organizational objectives, accessibility standards, and learner needs. Created assessments, knowledge checks, and performance-focused learning experiences tied to key business metrics, contributing to improved knowledge retention and compliance outcomes. Managed multiple high-priority projects simultaneously while applying learner feedback and performance data to enhance learning effectiveness and support organizational goals.
2008 - 2018
Orange County Library System
Training and Development Associate & Technology Trainer
Designed and delivered instructor-led and digital learning programs that improved employee and customer proficiency while supporting organizational development initiatives. Created curriculum materials, facilitator guides, job aids, and performance support resources that enhanced knowledge transfer and learner confidence. Administered the SumTotal LMS, utilizing reporting and tracking capabilities to monitor participation, completion rates, and learning outcomes. Collaborated with department leaders to align learning initiatives with strategic goals and support workforce development efforts across the organization.​
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Designed and facilitated technology training programs for diverse learner populations in both English and Spanish, helping individuals develop digital literacy, workplace technology skills, and confidence using emerging technologies. Created engaging instructional materials and adapted learning experiences to accommodate varying skill levels, learning preferences, and cultural backgrounds. Continuously evaluated and integrated new technologies, software, and digital resources to improve instructional effectiveness, learner engagement, and program relevance while delivering hands-on workshops that supported community education and workforce readiness.